FAQ

2 Mar 2016

Frequently Asked Questions on our faq page

Car Hirefaq page

Do your prices include Full insurance?

Yes .All our hire prices include fully comprehensive insurance with only £100 excess. There are no hidden extras, we do not charge a CDW.

Do we have breakdown cover included ?

If In the event that your car has a problem you have full AA breakdown cover for the duration of the hire.

Am I able to take the vehicle abroad?

Travel outside of the UK is not covered by our insurance or Breakdown service.

How should I pay for my rental?

We can take payment for the hire by Cash,Debit or Credit card,cheque supported by a current cheque guarantee card.For the deposit which must be paid either by Credit or Debit card in the drivers name there is no charge as we do not bank it, but a small charge will be made for any hires paid by Debit or Credit card. Please feel free to ask if you have any questions.

Do I need to send my payments in advance?

No – you only need to pay for your rental at the start of the hire.

Will I get my deposit back?

The card deposit is only pre-authorised and does not leave your account. If damage occurs while the vehicle is in your care, cost of repair is simply deducted from your deposit, and the balance credited back.

What deposit do you require?

A deposit of only £100 (for insurance purposes) has to be authorised on either a Debit or Credit card in the drivers name.

Can I drive a rental vehicle on a non-UK license?

All the rates quoted are for holders of a Full UK driving license. We can Hire to Foreign licence holders , please phone for a quote.

What driving license do I need?

You must have held a full drivers license for at least 2 years. If your license has certain endorsements, or any suspension in the last 5 years you cannot hire a vehicle. Please ask the Hire office if you are in any doubt.
Please ask the hire office if you are in any doubt.

What are the age limits for drivers?

All the rates quoted are for drivers who are over 21 and under 75 years of age with a minimum of 2 years driving experience , you must be over 25 for vehicles over 1600cc. Any drivers who are under 21 or over 75 will require extra insurance please phone for a quote.

Are you able to deliver the car to me?

Yes we can do this – Newquay Airport and surrounding areas are free delivery and collection for any hire, delivery and collection is free anywhere in Cornwall on hires exceeding 2 days. Costs incurred like parking charges at the point of delivery ( i.e. airport or train stations) are charged at cost.

Feel free to contact us if you have any questions we have not answered on our faq page